Terms of service
Terms of Service
Overview
Welcome to Label Rivyra.
The terms “we,” “us,” and “our” refer to Label Rivyra. Label Rivyra operates this website and online store to provide customers with a curated shopping experience, including access to our products, content, features, tools, and services.
This website is powered by Shopify, which enables us to provide our online store and related services.
By visiting our website, browsing our store, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, along with our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any other policies available on our website.
If you do not agree with these Terms, please do not use our website or services.
Section 1 — Eligibility and Account Information
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependent to use this website.
When placing an order or creating an account, you may be asked to provide information such as your name, email address, phone number, billing address, shipping address, and payment details.
You agree that all information provided by you is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Section 2 — Products
We make every effort to display our products as accurately as possible, including product images, descriptions, colors, sizes, and details.
However, product colors may slightly vary due to lighting, photography, screen settings, device type, and display configuration.
We do not guarantee that the appearance, color, fit, or quality of any product will exactly match your expectations or the images shown on the website.
Product descriptions, prices, availability, and designs are subject to change at any time without prior notice.
We reserve the right to discontinue any product or limit product quantities at our discretion.
Section 3 — Orders
When you place an order on our website, you are making an offer to purchase the selected products.
Your order is accepted only after we confirm it and successfully process the payment.
We reserve the right to accept, reject, cancel, or modify any order for reasons including but not limited to:
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Product unavailability
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Pricing or product information error
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Payment issue
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Incorrect shipping details
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Suspected fraudulent activity
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Any issue beyond our control
Once an order is placed, it cannot be cancelled.
Please review your order details carefully before completing your purchase.
All purchases are subject to our Refund & Exchange Policy.
Section 4 — Pricing and Billing
All prices listed on our website are subject to change without prior notice.
The price charged for a product will be the price displayed at the time your order is placed.
Unless stated otherwise, prices may not include taxes, duties, customs charges, or other applicable fees.
You agree to provide accurate and complete billing, payment, and contact information for all purchases made on our website.
Payments on our website may be processed through third-party payment providers such as Razorpay or other payment gateways available at checkout.
We are not responsible for payment failures, transaction delays, or issues caused by third-party payment service providers.
Section 5 — Shipping and Delivery
Label Rivyra offers shipping within India and selected international locations, depending on service availability.
Our standard delivery timeline is generally 10–15 business days from the date of order confirmation, unless otherwise mentioned.
Delivery timelines are estimates only and may vary due to:
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Courier delays
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Weather conditions
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Public holidays
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Customs processing
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Incorrect address details
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Operational issues
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Events beyond our control
We are not liable for delays caused by courier companies, customs departments, logistics partners, or other third-party services.
Shipping is currently offered as free shipping on all orders, unless otherwise stated on the website.
For international orders, customers may be responsible for customs duties, import taxes, or additional charges applicable in their country.
Section 6 — Returns, Exchanges, and Refunds
Our return, exchange, and refund rules are governed by our Refund & Exchange Policy.
Label Rivyra does not offer refunds.
Returns are accepted only if the product received is damaged, defective, or incorrect, and the issue must be reported within 7 days of delivery.
Size exchanges are allowed only within 3 days of delivery, subject to product condition and stock availability.
Products must be unused, unworn, unwashed, unaltered, with original tags and packaging intact.
For any return or exchange-related query, contact us at:
Section 7 — Intellectual Property
All content on this website, including but not limited to brand name, logo, text, product images, graphics, videos, designs, layout, icons, and other materials, belongs to Label Rivyra or its respective owners.
You may not copy, reproduce, distribute, modify, publish, sell, or use any content from this website without our prior written permission.
Unauthorized use of our brand name, images, website content, or product designs may result in legal action.
Section 8 — Third-Party Tools and Services
Our website may use third-party tools, applications, payment gateways, courier services, analytics tools, or other integrations to operate the store and improve customer experience.
These third-party services are provided “as is” and “as available.”
We are not responsible for any issues, errors, delays, losses, or damages caused by third-party tools or service providers.
Your use of third-party services may be governed by their own terms and privacy policies.
Section 9 — Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the content, accuracy, privacy practices, or services of any third-party website.
If you access any third-party link from our website, you do so at your own risk.
Please review the policies of third-party websites before using them or making any transaction.
Section 10 — Relationship with Shopify
Label Rivyra’s online store is powered by Shopify.
However, any purchase made through this website is directly between you and Label Rivyra.
Shopify is not responsible for products sold, orders placed, customer service, shipping, returns, exchanges, refunds, or any transaction between you and Label Rivyra.
By using our website, you acknowledge that Shopify is not liable for any claim, damage, loss, or issue arising from your purchase or interaction with Label Rivyra.
Section 11 — Privacy Policy
Your personal information is collected, used, and protected according to our Privacy Policy.
By using our website, you agree to the collection and use of your information as described in our Privacy Policy.
Since our store is powered by Shopify, certain information may also be processed by Shopify and other third-party service providers required to operate the store.
Please review our Privacy Policy for more details.
Section 12 — Customer Feedback and Reviews
If you submit reviews, feedback, suggestions, images, testimonials, or other content to Label Rivyra, you grant us permission to use, reproduce, display, publish, and share such content for business, marketing, promotional, or website purposes.
You confirm that any feedback or content submitted by you is accurate, lawful, and does not violate the rights of any third party.
We reserve the right to remove or edit any feedback, review, or content that we consider inappropriate, offensive, misleading, unlawful, or harmful.
Section 13 — Errors, Inaccuracies, and Omissions
There may occasionally be errors, inaccuracies, or omissions on our website related to product descriptions, pricing, offers, availability, shipping timelines, or other information.
We reserve the right to correct any errors, update information, change prices, or cancel orders if any information on the website is inaccurate, even after an order has been placed.
We are not obligated to update, amend, or clarify information unless required by law.
Section 14 — Prohibited Uses
You agree not to use our website or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.
You must not:
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Violate any applicable law or regulation
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Infringe our intellectual property rights or the rights of others
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Upload or transmit viruses, malware, or harmful code
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Attempt to hack, damage, or disrupt the website
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Collect personal information of other users
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Use the website for spam, phishing, or fraudulent activity
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Copy, scrape, duplicate, or exploit any part of the website
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Mislead us or others with false information
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Interfere with website security features
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been violated.
Section 15 — Order Refusal and Account Termination
We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts at our discretion if we suspect misuse, fraud, policy violation, abusive behavior, or any activity harmful to Label Rivyra or our customers.
You will remain responsible for any amounts due before termination or cancellation.
Section 16 — Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis.
We do not guarantee that:
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The website will always be available
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The website will be error-free
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Product images will exactly match the actual product
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Delivery will always happen within the estimated timeline
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The service will be uninterrupted or secure
To the fullest extent permitted by law, we disclaim all warranties, express or implied, related to our website, services, and products.
Section 17 — Limitation of Liability
To the maximum extent permitted by law, Label Rivyra shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
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Use of our website
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Purchase or use of our products
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Delivery delays
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Payment issues
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Third-party service failures
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Website errors or downtime
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Unauthorized access to data
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Any other matter related to our services
Our maximum liability, if any, shall be limited to the amount paid by you for the product related to the claim.
Section 18 — Indemnification
You agree to indemnify and hold harmless Label Rivyra, its owner, team members, partners, service providers, and affiliates from any claims, losses, damages, liabilities, or expenses arising from:
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Your breach of these Terms
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Your misuse of the website
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Your violation of any law
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Your violation of third-party rights
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Any false or inaccurate information provided by you
Section 19 — Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be removed or limited to the minimum extent necessary.
The remaining sections of these Terms will continue to remain valid and enforceable.
Section 20 — Waiver and Entire Agreement
Failure by Label Rivyra to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
These Terms, along with our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and other website policies, form the complete agreement between you and Label Rivyra regarding use of our website and services.
Section 21 — Assignment
You may not transfer or assign your rights or obligations under these Terms without our written consent.
Label Rivyra may transfer, assign, or delegate its rights and obligations under these Terms without prior notice or consent.
Section 22 — Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms, your use of the website, or purchases made from Label Rivyra shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra, India, unless otherwise required by applicable law.
Section 23 — Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website after any changes are posted means you accept the updated Terms.
Section 24 — Contact Information
For any questions about these Terms of Service, please contact us at:
Label Rivyra
Email: labelrivyra@gmail.com
Business Address: [Insert Business Address]
Phone/WhatsApp: [Insert Business Phone Number]
Business Registration Number: [Insert if applicable]
GST/VAT Number: [Insert if applicable]