Refund policy

Refund, Return & Exchange Policy

At Label Rivyra, we carefully check and pack every order before dispatch. Please read our return, exchange, and refund policy before placing an order.

Returns

We do not accept general returns once an order has been delivered.

Returns are accepted only if the product received is damaged, defective, or incorrect. If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery at: labelrivyra@gmail.com

To be eligible for a return due to damage, defect, or wrong item, the product must be:

Unused and unworn
In the same condition as received
With all tags attached
In its original packaging
Accompanied by the order confirmation, invoice, or proof of purchase

Items sent back to us without first contacting us will not be accepted.

Damages and Issues

Please inspect your order immediately after receiving it. If the item is defective, damaged, or if you have received the wrong product, contact us at labelrivyra@gmail.com within 7 days of delivery with your order details and clear photos/videos of the issue. Once we review your request, we will guide you through the next steps.

Exchanges

We offer size exchanges only. Size exchange requests must be made within 3 days of delivery by contacting us at: labelrivyra@gmail.com

To be eligible for a size exchange, the product must be:

Unused and unworn
In its original condition
With tags attached
In its original packaging
Not damaged, stained, washed, altered, or used

Size exchanges are subject to stock availability. If the requested size is unavailable, our team will inform you about the available options.

Refunds

We do not offer refunds. All eligible cases will be handled through exchange only, as per our policy. Refunds to the original payment method are not applicable unless required by applicable law or approved by Label Rivyra in a specific case.

Return / Exchange Shipping Charges

Return or exchange shipping charges are to be borne by the customer, unless otherwise approved by Label Rivyra. Shipping charges, if any, are non-refundable.

Non-Returnable and Non-Exchangeable Items

Returns or exchanges will not be accepted in the following cases: